A day I will never forgot. That morning, when we turned on the TV, the first building had just been hit. We watched live as the 2nd plane struck. Back then, we listened/watched the morning news while getting ready for work.
Since I was self-employed (working from my home), the TV was on all day. I logged onto an internet chat room I frequented and one of the “regulars” was there. I was surprised because she was from Brooklyn. Turns out she was at work and they had no phone service, TV access etc. She and her co-workers had no idea what was happening other than something happened to the Twin Towers. So I spent the afternoon (between work etc) keeping her updated.